Refund Policy

Last Updated: April 15, 2024

At Sunriver Corner, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.

1. Digital Products and Downloads

1.1 Photography Tutorials and E-Books

We offer a 14-day money-back guarantee for our digital photography tutorials and e-books. If you are not completely satisfied with your purchase, you may request a full refund within 14 days of the purchase date. To request a refund, please contact us with your order number and a brief explanation of why the product did not meet your expectations.

1.2 Presets and Digital Templates

Due to the nature of digital presets and templates, all sales are final once the download link has been accessed. We encourage you to review sample images and product descriptions carefully before making a purchase.

1.3 Membership Subscriptions

For our membership subscriptions:

• Monthly subscriptions can be canceled at any time. Refunds will not be issued for partial subscription periods.
• Annual subscriptions may be refunded on a prorated basis if canceled within 30 days of purchase. After 30 days, refunds for annual subscriptions are at our discretion.

2. Photography Workshops and Events

2.1 Cancellation by Customer

Our refund policy for in-person and virtual photography workshops is as follows:

Transfer of registration to another person is permitted with prior written notice to us.

2.2 Cancellation by Sunriver Corner

If we need to cancel a workshop due to insufficient enrollment, instructor illness, or other unforeseen circumstances, we will offer you the following options:

• Full refund of your workshop fee
• Credit toward a future workshop
• Transfer to another scheduled workshop (if available)

Please note that Sunriver Corner is not responsible for any travel expenses, hotel reservations, or other costs incurred by participants in connection with a canceled workshop. We strongly recommend purchasing travel insurance for in-person workshops.

3. Physical Products

3.1 Prints and Photo Products

For physical prints and photo products:

• If your item arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or refund.
• If you are not satisfied with the quality of your print or photo product, please contact us within 14 days of receipt. We may request photos to help us resolve the issue.
• Custom orders and personalized items cannot be refunded unless there is a manufacturing defect.

3.2 Shipping and Return Process

To return a physical product:

1. Contact us at [email protected] to obtain a return authorization.
2. Pack the item securely in its original packaging if possible.
3. Include your order number and return reason with the shipment.
4. Ship the item to the address provided in the return authorization.

Return shipping costs are the responsibility of the customer except in cases where the item was defective or we made an error. In these cases, we will provide a prepaid return label or reimburse your return shipping costs.

4. Photography Services

4.1 Deposit and Booking Fees

For photography services (portrait sessions, event photography, etc.):

• Booking deposits are non-refundable as they secure your date in our calendar.
• If you need to reschedule, please contact us at least 48 hours in advance. One reschedule is permitted without additional fees, subject to availability.
• Cancellations made less than 48 hours before a scheduled session will result in forfeiture of any fees paid.

4.2 Weather Considerations

For outdoor photography sessions affected by inclement weather, we will work with you to reschedule at no additional cost. The determination of what constitutes inclement weather is at the discretion of the photographer.

5. Payment Processing and Refund Methods

Refunds will be processed using the same payment method used for the original purchase when possible:

• Credit card refunds typically appear within 5-10 business days, depending on your card issuer.
• PayPal refunds are usually processed within 3-5 business days.
• Bank transfers may take 5-7 business days to process.

If the original payment method is unavailable for refund, we will work with you to determine an alternative refund method.

6. Exceptions and Special Circumstances

We understand that exceptional circumstances can occur. If you experience an issue with your purchase that is not covered by this policy, please contact us, and we will consider exceptions on a case-by-case basis.

In cases of technical difficulties with our website or payment processing system that result in duplicate charges or other errors, please contact us immediately with your order details, and we will promptly correct the issue.

7. Changes to This Policy

We may update our Refund Policy from time to time. We will notify customers of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.

Changes to this Refund Policy are effective when they are posted on this page. The policy in effect at the time of your purchase will apply to that purchase.

8. Contact Us